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20 Courses

Team Building For Managers
Workplace Essentials
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Workplace Essentials

Team Building For Managers

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life

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Risk Assessment and Management
Workplace Essentials
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Workplace Essentials

Risk Assessment and Management

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. 

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Handling a Challenging Customer
Workplace Essentials
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Workplace Essentials

Handling a Challenging Customer

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. 

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Developing Corporate Behavior
Workplace Essentials
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Workplace Essentials

Developing Corporate Behavior

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics

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Delivering Constructive Criticism
Workplace Essentials
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Workplace Essentials

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task

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Cyber Security
Workplace Essentials
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Workplace Essentials

Cyber Security

Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. 

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Safety In The Workplace
Workplace Essentials
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Workplace Essentials

Safety In The Workplace

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. 

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Respect in the Workplace
Workplace Essentials
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Workplace Essentials

Respect in the Workplace

A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation

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The Power of Networking (Within the Company)
Workplace Essentials
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Workplace Essentials

The Power of Networking (Within the Company)

Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. 

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Conflict Resolution
Workplace Essentials
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Workplace Essentials

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. 

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Business Ethics Skills
Workplace Essentials
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Workplace Essentials

Business Ethics Skills

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. 

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Networking (Outside the Company)
Workplace Essentials
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Workplace Essentials

Networking (Outside the Company)

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. 

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Business Etiquette
Workplace Essentials
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Workplace Essentials

Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

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Civility In The Workplace
Workplace Essentials
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Workplace Essentials

Civility In The Workplace

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects.

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Customer Support
Workplace Essentials
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Workplace Essentials

Customer Support

With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.


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Change Management
Workplace Essentials
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Workplace Essentials

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

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Business Acumen
Workplace Essentials
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Workplace Essentials

Business Acumen

Business acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase financial literacy and improve business sense.

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Teamwork and Team Building
Workplace Essentials
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Workplace Essentials

Teamwork and Team Building

Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.

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Customer Service
Workplace Essentials
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Workplace Essentials

Customer Service

Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

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Appreciative Inquiry
Workplace Essentials
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Workplace Essentials

Appreciative Inquiry

Learn the shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, and it will strengthen relationships throughout your business. 

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