21 Courses
Responsibility in the Workplace
One of the most
critical traits to look for in an employee is responsibility. Responsible employees drive the
success of an organization, whether for profit or not for profit.
This workshop will introduce to you the ideas of responsibility and the traits that define a
responsible employee.
Workplace Essentials
Team Building For Managers
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life
Workplace Essentials
Risk Assessment and Management
It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.
Workplace Essentials
Handling a Challenging Customer
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.
Workplace Essentials
Developing Corporate Behavior
With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics
Workplace Essentials
Delivering Constructive Criticism
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task
Workplace Essentials
Cyber Security
Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success.
Workplace Essentials
Safety In The Workplace
Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.
Workplace Essentials
Respect in the Workplace
A respectful work environment is essential to the overall success of your team, as well as contribution to a stronger work reputation
Workplace Essentials
The Power of Networking (Within the Company)
Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that.
Workplace Essentials
Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Workplace Essentials
Business Ethics Skills
A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization.
Workplace Essentials
Networking (Outside the Company)
Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.
Workplace Essentials
Business Etiquette
This course examines the basics, most
importantly to be considerate of others, dress/appearance, the workplace versus
social situations, business meetings, proper introductions and 'the handshake',
conversation skills/small talk, cultural differences affecting international
business opportunities, dealing with interruptions, and proper business email
and telephone etiquette.
Workplace Essentials
Civility In The Workplace
To address the growing problem of incivility in
the work setting, this workshop introduces the concept of civility, its
importance to a company, as well as its typical causes and effects.
Workplace Essentials
Customer Support
With our “Non-Telephone Customer Support” workshop, participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Workplace Essentials
Change Management
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.
Workplace Essentials
Business Acumen
Business acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Increase financial literacy and improve business sense.
Workplace Essentials
Teamwork and Team Building
Explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Understand what makes up a team and what factors into being a successful team and team member.
Workplace Essentials
Customer Service
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
